Return Policy

Limited editions



I am committed to offering high quality products. If you are not satisfied with the quality of the print, exchanges or refunds will be handled on a case-by-case basis.

In the event of a problem with the printing of your limited edition

Please contact me by email as soon as possible after receiving your artwork. All requests must be made within 7 days of receipt.

 

Please include in your email: your order number, the name of the carrier, a brief description of the reason for the return and indicate if you would like an exchange or refund. Your request will be processed as soon as possible.

Please note that it is the customer's responsibility to return the artwork in its original packaging and to ensure that it arrives at my studio in perfect condition (undamaged or dirty) in order to obtain a refund.

If you have any other questions about the return policy, please contact me.

Sculptures

The sculptures are made in unique piece or in limited edition, so they are unfortunately not refundable unless they arrive damaged.

Reproduction and derived products

See the policies on the partner's website.

If your limited edition or sculpture arrives damaged

Please notify me upon receipt. Please send me a digital photo of the package as you received it.

 

Do not open the package until you take the photo.

Attach photos of the package and the damaged product to your email. Send everything to me at: info@andrefaucher.art

 

Let me know if you want an exchange or a refund.

If your package is lost

 

Although the shipments are tracked, some packages may get lost. If your tracking information shows that the package has been delivered and you have not received it, contact the carrier directly.

 

When your package is confirmed as lost by the carrier, please contact me including your order number and a copy of what the carrier wrote to you.

Wrong or incomplete address

 

Please make sure your shipping address is up to date before placing your order.

 

You will be responsible for additional shipping charges if a package is returned to my studio marked "address incomplete" OR "address error" and need to be reshiped to you.

Production deadlines

Limited editions

The production time is about three weeks.

Delivery times

Allow approximately five business days for shipping.

 Production and delivery times for reproductions and derivative products 

View the policies on the partners' site.

 

Purchases made on this site are subject to consumer protection law .